Privacy policy

Last modified: February 15, 2024

This Privacy Policy explains how Erphex, A product of Pluxmedia Network (“we”, “us”, or “our”), collects, uses, discloses, and protects the personal information of users who access or use our ERP software platform, website, and related services (the “Service”).

We are committed to protecting your privacy and complying with Nigeria’s Data Protection Regulation (NDPR).

1. Information We Collect

We may collect the following categories of personal and business information:

a) Personal Information:

  • Full Name

  • Email address

  • Phone number

  • Company/organization name

  • Job title

  • IP address and device information

b) Business Information:

  • Company registration details

  • Financial records (e.g., invoices, transactions)

  • Employee records (if using HR modules)

  • Customer and supplier details (if using CRM or inventory)

c) Usage Data:

  • Login times and activity

  • Pages viewed and features used

  • Error logs and performance metrics

2. How We Use Your Information

We use your data to:

  • Provide and manage access to the ERP platform

  • Personalize your user experience

  • Process billing and payments

  • Deliver customer support and respond to inquiries

  • Improve and secure our services

  • Send product updates, promotions, or announcements

  • Comply with regulatory and legal obligations

3. Legal Basis for Processing

We process your personal information based on:

  • Your consent

  • The performance of a contract (e.g., service agreement)

  • Legal compliance (e.g., tax reporting)

  • Our legitimate interest (e.g., service improvement, security)

4. Data Sharing and Disclosure

We do not sell your personal information.

We may share your data with:

  • Trusted third-party service providers (e.g., payment gateways, cloud hosting)

  • Regulatory or legal authorities, if required under Nigerian law

  • Internal employees or contractors who are bound by confidentiality

All third parties must comply with applicable data protection laws and sign data processing agreements (DPAs).

5. Data Retention

We retain your data only as long as necessary for:

  • Providing services

  • Legal and tax compliance

  • Resolving disputes

  • Audit and risk management

You may request deletion of your account and data, except where we are legally required to retain it.

6. Data Security

We use industry-standard security measures, including:

  • Data encryption (in transit and at rest)

  • Role-based access control

  • Firewall and intrusion detection

  • Regular software and infrastructure audits

However, no online system is 100% secure. You are responsible for safeguarding your account credentials.

7. Your Rights Under NDPR

As a data subject in Nigeria, you have the right to:

  • Request access to your data

  • Request correction of inaccurate or incomplete data

  • Request deletion (“right to be forgotten”)

  • Object to or restrict data processing

  • Complain to NITDA or a competent authority

To exercise your rights, contact us at admin@erphex.com.ng.

8. Cookies and Tracking

Our website and platform may use cookies to:

  • Maintain session logins

  • Remember preferences

  • Analyze user behavior

You can modify your browser settings to disable cookies, but this may affect functionality.

9. Third-Party Links

Our platform may include links to third-party services. We are not responsible for their privacy practices or content. Please review their policies before engaging.

10. International Data Transfers

If we transfer your data outside Nigeria (e.g., for cloud hosting), we ensure such transfers comply with NDPR and are subject to data protection safeguards.

11. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, accompanied by an updated “Last Updated” date. Continued use of the Service constitutes your acceptance of the revised policy.

12. Contact Us

For questions or concerns about this policy, or to exercise your data rights, please contact:

📧 Email: admin@erphex.com.ng
📞 Phone: +234 8169387572
🏢 Address: Suite 201 Haramani Plaza, Shettima Munguno Crescent, Utako, Abuja, Nigeria